Privacy Policy
Pennsylvania Pain and Spine Institute is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit the website at https://pennbackup.obzservices.com/ or interact with online services.
Pennsylvania Pain and Spine Institute understands the sensitive nature of health information and takes the obligation to protect your privacy seriously. This Privacy Policy complies with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and relevant state privacy laws.
INFORMATION COLLECTED
Information You Provide
When you use this website, the following may be collected:
Contact information (name, email address, phone number)
Information provided through online forms (appointment requests, contact forms)
Account credentials if you create an account on the patient portal
Correspondence you send
Information Collected Automatically
When you visit this website, the following may be automatically collected:
IP address and device information
Browser type and settings
Referring website and exit pages
Date and time of visits
Pages viewed and links clicked
Time spent on the website
Other standard web log information
Protected Health Information
If you are a patient and use the patient portal or other online services, protected health information (“PHI”) as defined by HIPAA may be collected. The collection and use of PHI is governed by the Notice of Privacy Practices, which is available separately.
HOW INFORMATION IS COLLECTED
Information is collected through:
Direct interactions with the website
Online forms and registration processes
Cookies and similar tracking technologies
The patient portal (if applicable)
Analytics providers and third-party services
COOKIES AND TRACKING TECHNOLOGIES
This website uses cookies, web beacons, and similar technologies to improve browsing experience, analyze website traffic, and personalize content. Types of cookies used may include:
Essential cookies: Required for basic website functionality
Preference cookies: Remember settings and preferences
Analytics cookies: Help understand how visitors interact with the website
Marketing cookies: Track across websites to display relevant advertisements
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
HOW INFORMATION IS USED
Information is used to:
Provide and improve the website and services
Respond to inquiries and requests
Process appointment requests
Send administrative information
Send marketing communications (with your consent)
Analyze website usage and trends
Protect against fraudulent or unauthorized activity
Comply with legal obligations
DISCLOSURE OF INFORMATION
Information may be shared with:
Service providers who help operate the website and services
Business partners (with appropriate safeguards and only as necessary)
Legal and regulatory authorities, when required by law
In connection with a business transaction (e.g., merger or acquisition)
With your consent or at your direction
SMS Communication Privacy Statement: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
Your personal information will not be sold, rented, or traded to third parties for marketing purposes without your explicit consent.
SMS COMMUNICATIONS
Consent for SMS Communications
By opting in to receive SMS messages from Pennsylvania Pain and Spine Institute, you are providing consent to receive text messages at the phone number provided. Your consent is not required as a condition to purchase any goods or services.
Types of SMS Communications
If you have consented to receive text messages from Pennsylvania Pain and Spine Institute, you may receive messages related to:
Appointment reminders
Follow-up messages
Billing inquiries
Treatment information
Prescription notifications
Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 4 SMS messages per week regarding appointments, treatments, or account status.
SMS Opt-In Method
You may opt-in to receive SMS messages from Pennsylvania Pain and Spine Institute by:
Checking the SMS consent box on online appointment request forms
Providing consent during registration at the office
Replying “YES” to an invitation message
SMS Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message received. Alternatively, you can contact the Privacy Officer directly to request removal from the messaging list.
Help with SMS
For assistance with SMS messaging, reply with the keyword “HELP” to any message received, or contact the office directly at the phone number listed at the end of this policy.
Standard Messaging Disclosures
Message and data rates may apply. The frequency of messages varies. Message delivery may not be guaranteed due to circumstances outside of Pennsylvania Pain and Spine Institute’s control. Neither Pennsylvania Pain and Spine Institute nor mobile carriers are liable for delayed or undelivered messages.
YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:
Access and receive a copy of your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing of your information
Data portability
Withdraw consent (where applicable)
To exercise these rights, please contact the Privacy Officer using the contact information provided below.
CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other state laws. Please contact Pennsylvania Pain and Spine Institute for more information about California privacy rights.
DATA SECURITY
Reasonable security measures are implemented to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure. The security of information transmitted to this website cannot be guaranteed.
CHILDREN’S PRIVACY
This website is not directed to children under 13 years of age. Pennsylvania Pain and Spine Institute does not knowingly collect personal information from children under 13. If you believe information has been collected from a child under 13, please contact Pennsylvania Pain and Spine Institute immediately.
THIRD-PARTY LINKS
This website may contain links to third-party websites. Pennsylvania Pain and Spine Institute is not responsible for the privacy practices of these websites. You are encouraged to read the privacy policies of any third-party websites you visit.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. The revised policy will be posted on the website with the effective date. Continued use of the website after any changes indicates your acceptance of the updated Privacy Policy.
